A company may spend thousands of dollars acquiring new customers, only to lose the accounts months later because its marketing stops after the sale. Meanwhile, existing customers who may be ready to expand the relationship receive the same messages as prospects who have never done business with the company. That approach can be costly. A 2025 McKinsey report found that retaining a current customer costs less than one-third of acquiring a new one. Existing customers also generate, on average, 10% more revenue than new customers. The takeaway is clear: Companies that concentrate their marketing resources primarily on acquisition may overlook important opportunities in relationships they have already built.
What Is Lifecycle Marketing, and How Can B2B Companies Build a Strategy Around It?























