Often, the focus of marketing initiatives is focusing on how to bring in more customers. Yet, did you know that it is 6-7 times more expensive to acquire a new customer than it is to keep a current one? That’s a statistic worth considering.
The reality is that the value of current customers is often overlooked when setting marketing goals and priorities. The process to retain customers should begin after their first purchase to ensure the development of a meaningful relationship, future sales and ongoing loyalty.










