A relatively new buzzword making the rounds is “phygital” marketing, but is this concept new? The answer is not exactly. Phygital marketing is a portmanteau combining the words physical and digital. The term describes traditional or physical marketing, like in-store ads, complemented by digital means, like online or app-based coupons. These techniques have been used in tandem for decades. For example, email marketing that bolsters print ads or QR codes included in direct mail campaigns.
While phygital is being used to describe long-existing marketing techniques, technological advancements have expanded the ways physical and digital marketing can work together. This synergy creates an immersive customer journey by seamlessly bridging gaps in modern shopping experiences. The result? Increased engagement, improved customer satisfaction and loyalty, and higher sales. Phygital marketing meets consumer demands for efficient, convenient, cohesive, and personalized experiences